I couldn’t live in my apartment for 12 YEARS after insurers botched a simple water leak repair


A LANDLORD couldn’t live in his flat for 12 years after a minor repair to a water leak was allegedly botched by insurers.

Ian Gibbon, 52, said his £300,000 property was in shambles and estimates it would now cost around £1million to repair.

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Ian Gibbon says insurers botched work on his apartment1 credit

Axa insurers took his keys and agreed to cover the cost of repairing the floor and moved the council worker to hotels when a clogged drain damaged his floor in 2010.

But construction delays in Glasgow led to water damage to the walls and he was moved to a rental property.

He told the Daily recording“My life has been on hold all this time because of this minor repair. But it’s now been 12 years and my house is in ruins.

“It was just grease that was poured down a sink and clogged the drains. I was told I would be moved to a hotel for six weeks.

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“It was incredibly frustrating. I wasn’t getting anywhere. It wasn’t just the cost of ownership.

“All my belongings have been stored, where they remain. I had to reproduce my life.”

A ruling by financial ombudsmen found that Axa mistreated Ian and accused the company of treating him with contempt.

By the time Axa returned to work in 2016 further damage cost £160,000.

Ian bought a new house in 2017 and Axa stopped paying his expenses in September 2019.

He said: “They returned my keys to me last year and I couldn’t believe what it was like. Since they stopped paying my expenses I have charged them my expenses and it is now over £200,000.

“I pay utilities, mortgages and council tax at two properties.

“Axa said they would repair the work. I don’t want to settle down. I haven’t heard from them since 2020 and even my lawyer is now snubbed.

Axa, whose last settlement offer was £250,000, said: “We sympathize with Mr Gibbon’s situation.

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“However, the majority of the damage to his property was not caused by the original water leak for which he is insured.

“We have offered a cash settlement and continue to communicate through his legal representative.”

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