San Jose Water Receives State Funding to Help Customers Facing COVID-Related Financial Hardships

SAN JOSE, Calif.–(BUSINESS WIRE)–San Jose Water (“SJW” or “the Company”), a wholly owned subsidiary of the SJW Group (NYSE: SJW), today announced that it has received funding from the California Water and Wastewater Arrearage Payment Program (Program), which is administered by the National Water Resources Control Board. Funded by the American Rescue Plan Act, the funds are intended to assist customers who experienced financial hardship due to COVID-19 and were unable to pay their water bills from March 4, 2020 through June 15, 2021 .

In 2021, San Jose Water requested $9.7 million in assistance from customers in its service area. The full amount was received in early February 2022. The company will credit customer accounts shortly. Customers receiving arrears relief will be notified by mail and will see the credit reflected on their invoices.

“We know that COVID-19 has led to a very difficult time for many of our customers, both financially and personally. We are delighted to be able to help those in need,” said Andy Gere, President and Chief Operating Officer. “We greatly appreciate the efforts of the California Legislature and Governor Newsom to establish this important program, as well as the State Water Resources Control Board to administer it. Our goal remains to support our customers and help them through this unprecedented time. »

For customers with overdue balances beyond June 15, 2021, San Jose Water offers flexible, interest-free payment plans. The company also offers a Water Rate Assistance Program (WRAP) which provides a discount to qualifying customers. The company is here to support its customers and encourages them to contact its customer advocates by calling (408) 279-7900 to ensure there will be no disruption in water service in the future. .

About San José Water

Founded in 1866, San Jose Water is an investor-owned utility and is one of the largest and most technically sophisticated urban water systems in the United States. The company serves more than one million people in the greater San Jose metropolitan area. San Jose Water is owned by SJW Group, a publicly traded company trading on the New York Stock Exchange under the symbol SJW. SJW Group also owns: Connecticut Water Company in Connecticut; Maine Water Company in Maine; and SJWTX, Inc. (dba Canyon Lake Water Service Company) in Texas. To learn more about San Jose Water, visit:

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Forward-looking statements

This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, as amended. Some of these forward-looking statements can be identified by the use of forward-looking words such as “believes”, “expects”, “may”, “will”, “should”, “seek”, “approximately”, “has intention”, “plans”, “estimates”, “projects”, “strategy” or “anticipates”, or the negative of these words or any other comparable terminology. These forward-looking statements are only predictions and are subject to risks, uncertainties and assumptions that are difficult to predict.

These forward-looking statements involve a number of risks, uncertainties and assumptions, including, but not limited to, the following factors: (1) the effect of government policies and regulations relating to water, utilities, environmental and other services, including actions regarding tariffs, authorized returns on equity, authorized capital structures, capital expenditures and other decisions; (2) changes in demand for water and other services; (3) the impact of the coronavirus (“COVID-19”) pandemic on our business operations and financial results; (4) unforeseen weather conditions and changes in seasonality, including those affecting water supply and customer usage; (5) climate change and its effects; (6) unforeseen costs, charges or expenses; (7) our ability to successfully evaluate investments in new businesses and growth initiatives; (8) contamination of our water supplies and damage to or failure of our water equipment and infrastructure; (9) the risk of work stoppages, strikes and other work-related actions; (10) catastrophic events such as fires, earthquakes, explosions, floods, ice storms, tornadoes, hurricanes, terrorist acts, physical attacks, cyber attacks, epidemics or similar events ; (11) changes in general economic, political, business and financial conditions; (12) the ability to obtain financing on favorable terms, which may be affected by various factors, including credit ratings, changes in interest rates, compliance with regulatory requirements, compliance with the terms and conditions of our outstanding debt; and general market and economic conditions; and (13) legislative and general market and economic developments. Risks, uncertainties and other factors may cause SJW Group’s actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements.

One-quarter results are not indicative of full-year results due to seasonality and other factors. Other factors that could cause actual results, performance or achievements to differ materially are described in SJW Group’s most recent annual report on Form 10-K, quarterly reports on Form 10-Q and current reports on Form 8-K filed with the SEC. Forward-looking statements are not guarantees of performance and speak only as of the date they are made. SJW Group undertakes no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events or otherwise.

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